- If the weather conditions do not allow the activities to take place, alternative dates will be proposed.

- If these dates are not convenient for the customer, they can request a full refund. 

- However, with regard to the "Interior & Authentic" category, which has its own specificities, changes to the date or cancellation of the activity must be made 4 days in advance. 

- It is up to us to assess whether the weather forecast may make it impossible for the event to take place normally, and to propose new dates to the client or refund the amount paid. 

- Nature & Discovery activities in the open air, in a mountain environment, require the use of suitable footwear and clothing. And you should never forget some useful or indispensable accessories: water, simple but energising food, sunscreen, a hiking stick and other similar items 

- Within this category, activities related to the use of bicycles or related to the "Aquaventura" sub-category are subject to conditions and regulations defined by our partners who provide these services. These will be provided to clients prior to the activity or equipment hire.  

- During the activities we will be taking images for promotional purposes and to animate our online space. 

- Participants in the activities acknowledge having read and understood these conditions and assume that appearing in a photographic report is entirely voluntary and authorising. 

- If you do not wish to appear, you must inform the organiser or guide before the start of the activity, and this decision will be respected without reservation. 

- We would also like to thank them for their efforts to refrain from appearing in the frame during the activities. 

- All our activities include personal accident and liability insurance 

- Prices already include VAT at the legal rate in force (23%) 

 6 | ADVANCE BOOKING 

 6.1 | EXPERIENCES | INTERIOR & AUTHENTIC - Book at least 5 days in advance 

 

6.2 | EXPERIENCES | WINE TOURISM & HERITAGE - Book at least 48 hours in advance

6.4 | EXPERIENCES | NATURE & DISCOVERY - Book at least 48 hours in advance 

- With regard to points 2 and 3, the booking period indicated is the one considered ideal to allow for the proper organisation of the activity.

- Bookings made with less notice will be heavily dependent on the availability of service providers. 

- With regard to point 1, the booking period indicated is an imperative condition for its planning and realisation 

- This website is provided by: We Want Green | Church - Sistelo | 4970-645 Arcos de Valdevez | Cx116 

- Owner's contact e-mail: geral@wewantgreen.pt 

Rights related to content on this service (this Site) 

- The Owner holds all intellectual property rights for such content. Accordingly, Users may not use such content in any way that is not necessary or implied in the proper use of the Service. 

- In particular, among other things, Users may not copy, download, share (beyond the limits set out below), modify, translate, transform, publish, transmit, sell, sub-licence, edit, transfer/assign to third parties or create derivative works from the content made available by this Website, nor allow third parties to do so through the User or their device, even without the User's knowledge.  

- Where expressly stated in this service (this Site), the User may download, copy and/or share some content made available by this Site, solely for their personal and non-commercial use, and provided that the copyright attributions and all other attributions requested by the Owner are correctly implemented. Any applicable copyright exception or regulatory limitation shall remain unaffected.

- Information on accepted payment methods will be made available during the purchase process. 

- Some payment methods may only be available subject to additional conditions or fees. In such cases, the relevant information can be found in the specific section of this service (this Site). 

- All payments will be processed independently through third-party services. As such, this Site does not collect any payment information - such as credit card details - but only receives a notification once the payment has been successfully completed. 

- If, using the available methods, payment fails or is refused by the payment service provider, the Owner shall have no obligation to fulfil the purchase order. 

- Any possible expense or fee arising from the failure or refusal to pay shall be borne by the User. 

- If Users authorise the PayPal feature that allows future purchases, this Site will store an identification code linked to the Users' PayPal account. - This will authorise this Site to automatically process payments for future purchases or recurring instalments for past purchases. This authorisation may be revoked at any time, either by contacting the Owner or by changing the User settings offered by PayPal. 

Conflict resolution 

 Amicable conflict resolution 

 - Users may submit any disputes to the Owner, who will endeavour to resolve them amicably. Although the right of Users to take legal action is never affected, in the event of any dispute regarding the use of this service (this Site) or the Service, Users are strongly urged to contact the Owner using the contact details provided in this document. 

- The User may send their complaint, including a brief description and, if applicable, the details of their order, purchase or account, to the Owner's e-mail address specified in this document. 

- The Owner will process the complaint without undue delay and within 21 days of receipt. Online dispute resolution for Consumers 

- The European Commission has established an online platform for alternative dispute resolution, which provides an out-of-court method for resolving any conflict arising from and related to contracts for services and online sales. As such, any European consumer can use this platform to resolve any conflict arising from contracts that have been signed online. 

- The platform is available at the following link. 

 Definitions and legal references 

This Site (or this Application) A property that allows the Service to be provided.

Contract Any contractual or legally binding relationship between the Owner and the User governed by these Terms. 

Commercial User Any User who does not qualify as a Consumer. 

Coupon Any code or voucher, printed or in electronic format, that allows the User to purchase the Product at a discounted price. 

European It applies when a User is physically present or has its registered office in the EU, regardless of nationality. 

Owner (or Us) Indicates the natural or legal person who provides this Site and/or provides the Service to Users. 

Product A good or service available for purchase through this service (this Site), such as objects, digital files, software, booking services, etc. The sale of Products may be part of the Service, as defined above. 

Service The service provided by this Site as described in these Terms and this service (this Site). 

Terms All provisions applicable to the use of this service (this Site) and/or the Service as described herein, including any other related documents or agreements, and as updated from time to time.

User (or You) Indicates any natural or legal person using this Site. Consumers Any User qualified as a natural person who accesses products or services for personal use, or more generally, acts for purposes other than their trade, business, branch or profession.