Terms and Conditions wewantgreen.co.uk
These Terms govern the use of this service (this Site), and any other related Contract or legal relationship with the Owner in a legally binding manner. Words beginning in capital letters are defined in the respective specific section of this document.
Users should read this document carefully.
This Site is provided by:
We Want Green
Church - Sistelo
4970-645 Arcos de Valdevez.
Cx116
Owner's contact e-mail: geral@wewantgreen.pt
What you should know straight away
The right of cancellation only applies to European Consumers. The right of withdrawal, also called the "right of cancellation" in the UK, is always referred to as the "right of cancellation" in this document.
Please note that some provisions of these Terms may apply only to certain categories of Users. In particular, certain provisions may apply only to Consumers or to those Users who do not qualify as Consumers. These limitations are always explicitly mentioned within each affected clause. In the absence of such mention, the clauses will apply to all Users.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section will generally apply when using this Site.
Unique or additional conditions of use or access may apply in specific scenarios and in these cases will be additionally indicated in this document.
By using this Site, Users confirm that they fulfil the following requirements:
There are no restrictions for Users in terms of whether they are Consumers or Business Users;
Registering accounts
To use the Service, Users must register or create a User account, providing all the data or information requested in a complete and accurate manner.
Failure to do so will result in the Service being unavailable.
Users will be responsible for keeping their authentication data confidential and secure. For this reason, Users will also be obliged to choose passwords that meet the highest standards of strength permitted by this Site.
By registering, Users agree to be fully responsible for all activities that occur under their User name and password.
Users shall be obliged, immediately and unequivocally, to inform the Owner via the contact details indicated in this document, if they believe that their personal information, including but not limited to User accounts, access data or personal data, has been violated, improperly disclosed or stolen.
Conditions for registering accounts
Registration of User accounts on this service (this Site) will be subject to the conditions set out below. By registering, Users agree to comply with these conditions.
Accounts registered by "robots" or any other automated method will not be permitted.
Unless otherwise specified, each User must register only one account.
Unless expressly permitted, a User account may not be shared with other persons.
Deactivating accounts
Users may deactivate their account and stop using the Service at any time by doing the following:
By contacting the Owner directly on the contact details provided in this document.
Suspension and deletion of accounts
The Owner reserves the right, at its sole discretion, to suspend or delete, at any time and without notice, User accounts that are deemed inappropriate, offensive or in breach of these Terms.
Suspension or deletion of User accounts shall not entitle Users to any claim for compensation, damages or reimbursement.
The suspension or deletion of accounts due to causes attributable to the User shall not exempt the User from paying any applicable fees or amounts.
Content provided by this Site
Unless otherwise specified or made clearly recognisable, all content made available by this Site shall be owned and provided by the Owner or its licensors.
The Owner will use its best endeavours to ensure that the content provided by this Website does not violate any applicable legal provisions or third party rights. However, it may not always be possible to achieve this result.
In such cases, without prejudice to any legal prerogative of Users to pursue their rights, Users are strongly urged to preferably report associated complaints using the contact details provided in this document.
Rights related to content on this service (this Site)
The Owner retains and reserves all intellectual property rights for such content.
Therefore, Users may not use such content in any way that is not necessary or implied in the proper use of the Service.
In particular, among other things, Users may not copy, download, share (beyond the limits set out below), modify, translate, transform, publish, transmit, sell, sub-licence, edit, transfer/assign to third parties or create derivative works from the content made available by this Website, nor allow third parties to do so through the User or their device, even without the User's knowledge.
Where expressly stated in this service (this Site), the User may download, copy and/or share some content made available by this Site, solely for their personal and non-commercial use, and provided that the copyright attributions and all other attributions requested by the Owner are correctly implemented.
Any applicable copyright exception or regulatory limitation shall remain unaffected.
User-supplied content
The Owner allows Users to upload, share or provide their own content to this Site.
By providing content to this Site, Users are confirming that they are legally authorised to do so and that they are not violating any legal provisions and/or third party rights.
More information on acceptable content can be found in the section of these Terms detailing acceptable uses.
Rights related to content provided by Users
Users acknowledge and accept that, by providing their own content on this service (this Site), they are granting the Owner the non-exclusive, fully encumbered and royalty-free right to process such content, solely for the operation and maintenance of this service (this Site), as may be required by contract.
To the extent permitted by applicable law, Users waive any moral rights related to the content they provide to this Site.
Users recognise, accept and confirm that all content they provide through this service (this Site) will be made available in accordance with the same general conditions provided for content made available through this Site.
Responsibility for the content provided
Users are solely responsible for the content they upload, post, share or provide through this service (this Website). Users recognise and accept that the Owner does not filter or moderate such content.
However, the Owner reserves the right to remove, delete, block or rectify such content at its own discretion and, without prior notice, deny the User who uploaded the content access to this Site:
if any complaint is received based on such content;
if a notice of infringement of intellectual property rights is received;
by order of a public authority; or
when the Owner is informed that the content, while accessible via this Site, may pose a risk to Users, third parties and/or the availability of the Service.
The removal, deletion, blocking or rectification of content shall not entitle the Users who provided such content or who are responsible for it to any claims for compensation, damages or reimbursement.
Users agree to hold the Owner harmless for any claim made and/or loss suffered due to the content they have provided to or through this Site.
Access to external resources
Through this service (this Site), Users may have access to external resources provided by third parties. Users recognise and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.
The conditions applicable to any resources provided by third parties, including those applicable to any grant of rights over content, will result from the terms and conditions of each of these third parties or, in their absence, applicable legislation.
Acceptable use
This Site and the Service may only be used within the scope for which they are provided, in accordance with these Terms and applicable law.
Users shall be solely responsible for ensuring that by using this Site and/or the Service, they are not in breach of any applicable laws, regulations or third party rights.
Accordingly, the Owner reserves the right to take any appropriate measure to protect its legitimate interests, including denying Users access to this Site or the Service, terminating contracts, reporting any unlawful conduct committed through this service (this Site) or the Service to the competent authorities - such as judicial or administrative authorities - whenever Users engage or are suspected of engaging in any of the following activities:
violation of laws, regulations and/or these Terms;
the violation of any third party rights;
considerable damage to the legitimate interests of the Owner;
offence against the Owner or any third party.
TERMS AND CONDITIONS OF SALE
Paid products
Some of the Products provided via this Site, as part of the Service, are provided for a fee.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the specific sections of this service (this Site).
To purchase Products, Users must register or authenticate with this service (this Site).
Product description
Prices, descriptions or availability of Products are described in the respective sections of this service (this Site) and are subject to change without notice.
Although the Products on this service (this Site) are presented with the greatest possible technical precision, the representation on this service (this Site) by any means (including, as the case may be, graphic materials, images, colours, sounds) shall be for reference purposes only and shall not imply any guarantee as to the characteristics of the Product purchased.
The characteristics of the chosen product will be described during the purchase process.
Buying process
Any action taken from choosing a product to placing an order is part of the purchasing process.
The purchasing process includes these steps:
Users must choose the desired Product and check their purchase selection.
After having analysed the information displayed in the purchase selection, Users will be able to place the order by sending it.
Order dispatch
When the User sends an order, the following will apply:
Sending an order signs the contract and generates the User's obligation to pay the price, taxes and other possible fees and expenses, as specified on the order page.
If the Product purchased requires active input from the User, such as the provision of personal information or data, specifications or special wishes, the despatch of the order creates an obligation for the User to act accordingly.
Once the order has been dispatched, Users will receive a receipt confirming that the order has been received.
All notifications relating to the purchase process described shall be sent to the e-mail address provided by the User for these purposes.
Prices
Users will be informed during the purchase process and before the order is dispatched of any fees, taxes and expenses (including, if any, delivery charges) that will be levied.
The prices on this service (this Site) will be displayed:
including all applicable fees, taxes and expenses;
Offers and discounts
The Owner may offer discounts or provide special offers for the purchase of Products. Any such offers or discounts will always be subject to the qualification criteria and the terms and conditions set out in the corresponding section of this service (this Site).
Offers and discounts will always be granted at the sole discretion of the Owner.
Repeated or recurring offers or discounts will not generate any entitlement or right that Users may collect in the future.
Depending on the case, discounts or offers will only be valid for a limited time or while stocks last. If an offer or discount has a time limitation, the time indications will refer to the Owner's time zone, as indicated in the Owner's location data in this document, unless otherwise specified.
Coupons
Offers or discounts may be based on Coupons
If there is a breach of the conditions applicable to Coupons, the Owner may legitimately refuse to fulfil its contractual obligations and expressly reserves the right to take appropriate legal action to protect its rights and interests.
Notwithstanding the provisions below, any additional or divergent rules applicable to the use of the Coupon, displayed on the corresponding information page or on the Coupon itself, shall always prevail.
Unless otherwise stated, these rules apply to the use of Coupons:
Each Coupon is valid only when used in the manner and within the period specified on the website and/or in the Coupon;
A Coupon can only be applied in full at the time of purchase - partial use is not permitted;
Unless otherwise stated, single-use vouchers can only be used once per purchase and can therefore only be applied once, even in cases involving purchases in instalments;
A Coupon cannot be applied cumulatively;
The Coupon must be redeemed exclusively within the period specified in the offer. After this period, the Coupon will automatically expire, preventing any possibility of the User claiming their rights, including reimbursement;
The User will not be entitled to any credit/return/refund if there is a difference between the value of the Coupon and the amount redeemed;
The Coupon is intended for non-commercial use only. Any form of reproduction, falsification and commercialisation of the Coupon is strictly prohibited, along with any illegal activity related to the purchase and/or use of the Coupon.
Payment methods
Information regarding accepted payment methods will be made available during the purchase process.
Some payment methods may only be available subject to additional conditions or fees. In such cases, the relevant information can be found in the specific section of this service (this Site).
All payments will be processed independently through third-party services. As such, this Site does not collect any payment information - such as credit card details - but only receives a notification once the payment has been successfully completed.
If, using the available methods, payment fails or is refused by the payment service provider, the Owner shall have no obligation to fulfil the purchase order. Any possible expense or fee arising from the failure or refusal of payment shall be borne by the User.
Authorisations for future PayPal payments
If Users authorise the PayPal feature that allows future purchases, this Site will store an identification code linked to the Users' PayPal account. This will authorise this Site to automatically process payments on future purchases or recurring instalments of past purchases.
This authorisation may be revoked at any time, either by contacting the Owner or by changing the User settings offered by PayPal.
Retention of title to the Product
Until payment of the total purchase price has been received by the Owner, any Products ordered shall not become the property of the User.
Delivery
Deliveries will be made to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, Users must check the contents of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described on the delivery note. Users may refuse to accept the parcel if it is visibly damaged.
Products will be delivered to the countries or territories specified in the respective section of this service (this Site).
Delivery times are specified in this service (this Site) or during the purchase process.
Unless otherwise specified in this service (this Site) or agreed with Users, Products shall be delivered within 30 (thirty) days of purchase.
Delivery failure
The Owner cannot be held liable for errors in delivery due to inaccurate or incomplete information in the execution of the purchase order by the User, nor for any damage or delay after delivery to the carrier if this has been arranged by the User.
If the products are not received or collected at the time or within the time specified, the products will be returned to the Owner, who will contact the User to arrange a second delivery attempt or to deal with the next actions.
Unless otherwise agreed, any delivery attempt from the second shall be at the User's expense.
User rights
Right of cancellation
Unless there are exceptions, the User may have the right to cancel the contract within the period specified below (usually 14 days), for any reason and without justification. Users can find out more about the cancellation conditions in this section.
To whom the right of cancellation applies
Unless an applicable exception is mentioned below, Users who are European Consumers have a statutory right of cancellation under EU law, to terminate contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.
Users who do not fulfil this condition will not be able to benefit from the rights described in this section.
Exercising the right to cancel
To exercise their right of cancellation, Users must send the Owner an unequivocal statement of their intention to withdraw from the contract.
For this purpose, Users may use the model cancellation form available in the "definitions" section of this document. However, Users shall be free to express their intention to terminate the contract by making an unequivocal statement in any other appropriate manner. In order to meet the deadline by which they may exercise this right, Users must send the cancellation notice before the cancellation period expires.
When does the cancellation period expire?
With regard to the purchase of products, the cancellation period expires 14 days after the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the products.
With regard to the purchase of several products ordered together but delivered separately, or in the case of the purchase of a single product made up of several batches or parts delivered separately, the cancellation period expires 14 days after the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the last product, batch or part.
Effects of cancellation
Users who correctly terminate a contract will be reimbursed by the Owner for all payments made to the Owner, including, if any, those on delivery charges.
However, any additional expenses resulting from the choice of a specific delivery method that does not seal the least expensive type of standard delivery offered by the Owner will not be reimbursed.
Such reimbursement shall be made without undue delay and in no event later than 14 days from the day on which the Owner was informed of the User's decision to terminate the contract. Unless otherwise agreed with the User, refunds will be made using the same means of payment used to process the initial transaction. In any event, the User shall not bear any expenses or fees arising from the refund.
...when buying physical products
Unless the Owner has offered to collect the products, Users must send the products or deliver them to the Owner, or to a person authorised by the Owner to receive the products, without undue delay and, in any event, within 14 days from the day on which their decision to terminate the contract was communicated.
The deadline will be met if the products are delivered to the carrier, or otherwise returned as indicated above, before the expiry of the 14-day deadline for returning the products. The refund may be withheld until receipt of the products, or until the Users have provided proof of having returned the products, whichever is earlier.
Users shall be liable for any diminished value of the products resulting from the handling of the products beyond what is necessary to establish their nature, characteristics and functioning.
The costs of returning the products will be borne by the User.
Legal guarantee of product conformity
According to EU law, for a minimum period of 2 years after delivery, traders guarantee the conformity of the products they sell. This means that traders must guarantee that the products purchased have the promised quality, or the quality that can reasonably be expected, functionality or characteristics for at least two years after they are delivered to the buyer.
When Users qualify as European Consumers, the legal guarantee of conformity of products will apply to the items available on this service (this Site), in accordance with the laws of the country of their habitual residence.
The national laws of the country may grant these Users broader rights.
Consumers who do not qualify as Europeans may benefit from the rights to a legal guarantee of conformity, in accordance with the laws of the country of their habitual residence.
Liability, indemnity and exemption from liability
Users in the EU
Indemnity and exemption from liability
The User agrees to indemnify and hold harmless the Owner and its subsidiaries, affiliates, officers, directors, agents, allied brands, partners and employees against any action or claim - including, but not limited to, expenses and attorneys' fees - suffered by any third party due to or in connection with any misuse of or arising out of the Service, breach of these Terms, violation of any third party rights or provision of law by the User or its affiliates, officers, directors, agents, allied brands, partners and employees, to the extent permitted by applicable law.
Limitation of liability
Unless expressly informed otherwise, and without prejudice to applicable statutory product liability provisions, Users shall not be entitled to claim damages against the Owner (or any natural or legal person acting on its behalf).
This does not apply to damage to life, health or physical integrity, damage arising from the breach of an essential contractual obligation, such as an obligation strictly necessary to achieve the purpose of the contract, and/or damage arising from intentional or culpable conduct, provided that this Website has been properly and correctly used by the User.
Unless the damage was caused by intentional or culpable conduct, or affects life, health or physical integrity, the Owner shall be liable only to the extent that the damage was typical and foreseeable at the time the contract was entered into.
Users from Australia
Limitation of liability
Nothing in these Terms excludes, restricts or modifies any security, right, guarantee or remedy which you may have under the Competition and Consumer Act 2010 (Cth) or any similar state and territory legislation and which cannot be excluded, restricted or modified (unavailable right). To the maximum extent permitted by law, our liability to you, including liability for breach of an unavailable right and liability that is not otherwise excluded under these Terms of Use, will be limited, at the Owner's sole discretion, to re-performing the services or paying the cost of having the services re-performed.
US users
Limitation of Guarantees
This Site is provided strictly on an "as is" and "as available" basis. Use of the Service is at the User's own risk. To the maximum extent permitted by applicable law, the Owner expressly excludes all conditions, representations and warranties - whether express, implied, statutory or otherwise, including but not limited to any implied warranty of merchantability, fitness for a particular purpose or non-infringement of third party rights. No advice or information, whether oral or written, obtained by the User from the Owner or through the Service shall create any warranty not expressed herein.
Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, directors, officers, agents, allied brands, partners, suppliers and employees do not warrant that the content will be accurate, reliable or correct; that the Service will meet Users' requirements; that the Service will be available at a particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service will be downloaded at Users' own risk and Users will be solely responsible for any damage to their computer system or mobile device, or loss of data resulting from Users' downloading or use of the Service.
The Owner does not warrant, endorse, vouch for or assume responsibility for any products or services advertised or offered by third parties through the Service or linked to from another website or service, and the Owner will not be a party to or in any way monitor any transaction between Users and third party providers of products or services.
The Service may become inaccessible or may not function properly with the Users' internet browser, mobile device and/or operating system. The Owner cannot be held liable for any actual or perceived damage arising from the contents, operation or use of this Service.
Federal law, some states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to some Users. This Agreement gives Users specific legal rights and Users may also have other rights that vary from state to state. The exceptions and exclusions provided for in this Agreement shall not apply to the extent prohibited by applicable law.
Limitations of liability
To the maximum extent permitted by applicable law, under no circumstances will the Owner, and its subsidiaries, affiliates, directors, officers, agents, allied brands, partners, suppliers and employees be liable for
any indirect, incidental, special, consequential or punitive or exemplary damages, including but not limited to loss of profits, loss of goodwill, use, data or other intangible losses, arising out of or in connection with the use or inability to use the Service; and any damages, losses or injuries resulting from hacking, tampering or other unauthorised access to or use of the Service or User account or the information contained therein;
any errors, mistakes or inaccuracies in content;
personal injury or material damage of any kind arising from the User's access to or use of the Services;
any unauthorised access to or use of the Owner's protected servers and/or any personal information stored there;
any interruption or termination of the transmission or the Service;
any bugs, viruses, trojan horses or similar that may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via the Service; and/or
defamatory, offensive or illegal conduct of any User or third party. In no event shall the Owner, and its subsidiaries, affiliates, directors, officers, agents, allied brands, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in an amount that exceeds the amount paid by the User to the Owner hereunder in the preceding 12 months, or the term of this Agreement between the Owner and the User, whichever is less.
This limitation of liability section shall apply to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or otherwise, even if the Owner has been informed of the possibility of such damage.
*Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. These Terms grant the User specific legal rights and the User may also have other rights, which vary from jurisdiction to jurisdiction. The exceptions, exclusions and limitations of liability set out in these Terms shall not apply to the extent prohibited by applicable law.
Indemnity and exemption from liability
The User agrees to defend, indemnify and hold harmless the Owner, its subsidiaries, affiliates, directors, officers, agents, allied brands, partners, suppliers and employees against any claims or demands, claims for damages, obligations, losses, liabilities, costs or debts and expenses, including but not limited to attorneys' fees and expenses arising out of the User's use of and access to the Service, including any data or content transmitted or received by the User;
breach of these Terms by the User, including, for example, breach by the User of the representations and warranties set out in these Terms;
infringement by the User of any third party rights, including but not limited to any right to privacy or intellectual property rights;
violation by the User of any law, rule or legal regulation;
any content that is sent from the User's account, including access by third parties under the User's unique username, password or other security measure, if applicable, including, for example, misleading, false or inaccurate information;
wilful misconduct on the part of the User; or the violation of any legal provision by the User or its affiliates, directors, officers, agents, allied brands, partners, suppliers and employees, to the extent permitted by applicable law.
General provisions
No waiver
If the Owner does not enforce any right or provision under these Terms, this shall not constitute a waiver of such right or provision. No present waiver shall be deemed a future or continuing waiver of such term or other terms.
Interruption of services
In order to ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system upgrades or any other changes, informing Users accordingly.
Within the limits of the law, the Owner may also decide to suspend or terminate the Service as a whole. If the Service is terminated, the Owner will co-operate with Users to enable them to retrieve Personal Data or information in accordance with applicable law.
In addition, the Service may not be available for reasons beyond the reasonable control of the Owner, such as "force majeure" events (e.g. labour actions, infrastructure breakdowns, power outages, etc.)
Reselling the Service
Users may not reproduce, duplicate, copy, sell, resell or exploit any part of this service (this Site) or its Service without the prior written authorisation of the Owner, either directly or through a legitimate reseller programme.
Privacy Policy
In order to find out more about the use of their Personal Data, Users may consult the privacy policy of this service (this Website).
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights such as copyright, trademark rights, patent rights and design rights relating to this Site shall be the exclusive property of the Owner or its licensors and shall be subject to the protection guaranteed by applicable international laws or treaties relating to intellectual property.
All trademarks - whether nominal or figurative - and all other trademarks, trade names, service marks, logos, illustrations, images or symbols appearing in connection with this Site shall be and remain the exclusive property of the Owner or its licensors and shall be subject to the protection guaranteed by applicable international laws or treaties relating to intellectual property.
Changes to these terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will duly inform the User of these changes.
Such changes will only affect future relations with the User.
Continued use of the Service will imply acceptance of the revised Terms by the User. If Users do not wish to be bound by the changes, they must stop using the Service. Failure to accept the revised Terms may entitle either party to terminate the Agreement.
The applicable previous version shall govern the relationship prior to the User's acceptance. The User may obtain any previous version from the Owner.
If required by applicable law, the Owner will specify the date on which the modified Terms will come into force.
Assignment of contract
The Owner reserves the right to transfer, assign, novate or subcontract all rights or obligations provided for in these Terms, taking into account the legitimate interests of the User.
Provisions relating to changes to these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way without the written authorisation of the Owner.
Contact us
All communications related to the use of this service (this Site) must be sent using the contact details provided in this document.
Independence of clauses
If any provision of these Terms is held to be invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
US users
Such invalid or unenforceable provision shall be interpreted, understood and reformulated to the extent reasonably necessary to render it valid, enforceable and compatible with its original intent.
These Terms constitute the entire Agreement between the Users and the Owner with respect to its subject matter and supersede all other communications, including, without limitation, all prior agreements and understandings between the parties with respect to its subject matter.
These Terms will be required to the maximum extent permitted by law.
Users in the EU
If any provision of these Terms is held to be void, invalid or unenforceable, the parties shall endeavour to amicably negotiate valid and enforceable provisions, thereby replacing the void, invalid or unenforceable parts.
If this is not done, the null, void or unenforceable provisions shall be replaced by applicable legal provisions, if so permitted or declared in the form of applicable legislation.
Without prejudice to the foregoing, the nullity, invalidity or unenforceability of a particular provision of these Terms shall not invalidate the entire Agreement, unless the invalidated provisions are essential to the Agreement, or of such importance that the parties would not have entered into the Agreement had they known that the provision would not be valid, or in cases where the remaining provisions would become an unacceptable burden on either party.
Applicable law
These Terms shall be governed by the law of the place where the Owner is located, as set out in the relevant section of these documents, without reference to conflict of laws principles.
Exception for European Consumers
However, regardless of the above, if the User qualifies as a European Consumer and has their habitual residence in a country where the law provides for a higher standard of consumer protection, these higher standards shall prevail.
Jurisdiction
The exclusive jurisdiction to decide any dispute arising out of or in connection with these Terms shall lie with the courts of the place where the Owner is located, as set out in the relevant section of this document.
Exception for European Consumers
The above provision does not apply to any Users who qualify as European Consumers, nor to Consumers who are in Switzerland, Norway or Iceland.
Conflict resolution
Amicable conflict resolution
Users may submit any conflicts to the Owner, who will try to resolve them amicably.
Although the right of Users to take legal action is never affected, in the event of any dispute regarding the use of this service (this Site) or the Service, Users are strongly urged to contact the Owner using the contact details provided in this document.
The User may send their complaint, including a brief description and, if applicable, the details of their order, purchase or account, to the Owner's e-mail address specified in this document.
The Owner will process the complaint without undue delay and within 21 days of receipt.
Online dispute resolution for Consumers
The European Commission has established an online platform for alternative dispute resolution, which provides an out-of-court method for resolving any conflict arising from and related to service contracts and online sales.
As a result, any European consumer can use this platform to resolve any conflict arising from contracts that have been signed online. The platform is available at the following link.
Definitions and legal references
This Site (or this Application)
The property that allows the service to be provided.
Contract
Any contractual or legally binding relationship between the Owner and the User governed by these Terms.
Commercial User
Any User who does not qualify as a Consumer.
Coupon
Any code or voucher, printed or in electronic format, that allows the User to purchase the Product at a discounted price.
European
It applies when a User is physically present or has its registered office in the EU, regardless of nationality.
Example cancellation form
To:
We Wan Green Church - Sistelo 4970-645 Arcos de Valdevez. Cx116
geral@wewantgreen.pt
We hereby inform you that we are terminating our contract for the sale of the following products/provision of the following service:
_________ (insert a description of the products/services that are subject to cancellation)
Order placed at_____________________________________________ (insert date)
Received at_____________________________________________ (insert date)
Nome do(s) consumidor(es)_____________________________________________
Endereço do(s) consumidor(es)_____________________________________________
Data_____________________________________________
(sign if this form is sent in printed form)
Owner (or Us)
Indicates the natural or legal person who provides this Site and/or provides the Service to Users.
Product
A good or service available for purchase through this service (this Site), such as objects, digital files, software, booking services, etc.
The sale of Products may form part of the Service, as defined above.
Service
The service provided by this Site as described in these Terms and this service (this Site).
Terms
All provisions applicable to the use of this service (this Site) and/or the Service as described herein, including any other related documents or agreements, and as updated from time to time.
User (or You)
Indicates any natural or legal person using this Site.
Consumers
Any User qualified as a natural person who accesses products or services for personal use, or more generally, acts for purposes other than their trade, business, branch or profession.
Last updated: 2 July 2021
